Terms and conditions
Welcome to Naná Firenze. These Terms and Conditions (“Terms”) govern your access to and use of our website and the bespoke services and products we offer. By using our website, you agree to comply with these Terms. If you do not agree with these Terms, please do not use our website.
Definitions
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“Website” refers to [Website URL], including all subdomains.
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“Services” refers to the bespoke products and services we offer.
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“User” or “You” refers to anyone who accesses or uses the website.
Use of the Website
You agree to:
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Use the website in compliance with applicable laws and regulations.
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Refrain from using the website for unlawful or fraudulent purposes.
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Not attempt to interfere with the website’s functionality or security.
We reserve the right to suspend or terminate access to the website for violations of these Terms.
Placing Orders
Process
To place an order for bespoke products or services:
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Submit your requirements via the order form or email.
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Receive confirmation and a quote from us.
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Agree to the final design and terms.
Payment
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Payment must be made as agreed during the order process.
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Accepted payment methods include [Insert Methods, e.g., credit cards, PayPal].
Changes and Cancellations
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Changes to your order must be requested in writing and may incur additional charges.
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Cancellation requests are subject to our cancellation policy, detailed below.
Delivery
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Delivery times vary depending on the product or service. We will provide an estimated timeline upon confirmation of your order.
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We are not responsible for delays caused by external factors (e.g., shipping or customs).
Intellectual Property
All content on this website, including text, images, designs, and logos, is the intellectual property of Nanà Firenze or its licensors. You may not copy, distribute, or reproduce this content without our written consent.
Returns and Refunds
Bespoke Products
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Due to the personalized nature of bespoke products, returns are not accepted unless the item is defective.
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If you receive a defective item, please contact us within 7 days to request a replacement or refund.
Refunds
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Refunds will only be processed in accordance with our cancellation or defect policies.
Limitation of Liability
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We are not liable for indirect, incidental, or consequential damages resulting from your use of our website or services.
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Our total liability is limited to the amount paid by you for the specific product or service in question.
Privacy and Cookies
Your use of our website is also governed by our Privacy Policy and Cookie Policy, which are incorporated into these Terms by reference.
Third-Party Links
Our website may include links to third-party websites. We are not responsible for the content or practices of these third-party websites and recommend reviewing their terms and policies.
Governing Law and Dispute Resolution
These Terms are governed by the laws of Italy. Any disputes arising under or related to these Terms shall be resolved in the courts of Florence, Italy.
Changes to These Terms
We may update these Terms periodically. The revised Terms will take effect upon publication on our website. Your continued use of the website constitutes acceptance of the updated Terms.
contact us
If you have any questions or concerns about this Privacy Policy, please contact us at:
Email: projects@nanafirenze.com
Phone: +39 055 431752
Thank you for trusting Nanà Firenze with your bespoke service and product needs.